OceanWP Refund Policy
We firmly believe in and stand behind our products 100%.
We offer you the option to purchase subscription or lifetime Services for updates and customer support for our Software (Ocean PRO Extensions, be it individually or as the Ocean Core Extensions Bundle).
However, we also understand our Software and/or Services may not be suitable for everyone or function perfectly all the time. We offer you a 14-days no-questions-asked Refund Policy.
While we provide a description for all Software and Services, it is your responsibility to make sure these fit your needs and you know how to use them. It is also your responsibility to check this Refund Policy and our Support Policy and make sure you understand and agree with the Services we provide and the way we provide those Services.
We may also provide you with access to certain manuals relating to the use of the Services or the Software; any event shall be provided on an “as-is” basis without warranty.
What is the Refund Policy period?
The Refund Policy period is fourteen (14) CALENDAR days.
The day of the purchase counts as day one (1), while the last day to submit your Refund Request is the day number fourteen (14).
Refund request submitted after the 14-days period will not be processed.
What is covered by the Refund Policy?
The Refund Policy is applicable to NEW Software purchases only.
The following are NOT subject to the Refund Policy and Refund Requests involving these will not be accepted:
- license renewals, be it automatic or manual;
- license upgrades*.
- Priority Support Services subscription and Services renewals.
*In cases where the original license purchases which has been upgraded is within the Refund Policy period, the Refund Request may be accepted.
We also reserve the right to refuse refunds to customers who we believe acted in bad faith or have misused or Software and/or Services.
How can I submit a Refund Request?
You may submit your Refund Request by opening a support ticket or writing directly to support [at] oceanwp [dot] org.
Before requesting a refund, please allow us to try and resolve any difficulties you may be experiencing.
When will my refund be processed?
We will process your refund even before we reply to your Refund Request ticket.
All tickets, including Refund Requests, are processed during our working hours on business days (Monday - Friday).
Refund requests submitted after working hours or on weekends will be processed on the first following working day, except in case of any unpredictable situations (example: server problems).
Where will I receive the refund?
The refund process is automatic.
The refund will be processed to the same PayPal account or card you have used to complete the purchase for which you have requested a refund.
It is not possible to choose or change the PayPal account, card, Payment Platform or bank for the refund recipient.
When will I receive the refunded funds?
When exactly will the refunded funds become available to you and visible on your statements does NOT depend on OceanWP, but on the Payment Platform (PayPal or Stripe) you have used to complete the purchase, including your bank.
If you used PayPal, the funds will become available to you between one (1) to five (5) days. In our experience, PayPal usually processes these the same day. To learn more about how PayPal handles refunds, please see PayPal's documentation on tracing refunds.
If you used Stripe (used a card to complete the purchase) the funds will become available to you between five (5) to ten (10) business days, depending on Stripe and your bank. To learn more about how Stripe and banks handle refunds, please see Stripe's documentation on tracing refunds.
If you require a refund and your request fulfills the requirements above, you may submit a Refund Request.