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183 articles found

  • Do You Offer Lifetime Subscriptions?

    Yes, we offer lifetime subscriptions for all our Pro plans. See full details on our Core Extension Bundle plans.

  • Do You Offer Free Trials?

    We do not offer trial versions of our premium extensions. However, we do have a 14-days money-back guarantee*, which allows you to purchase any of our premium extensions or the Core Extensions Bundle

  • Do You Offer Unlimited-Sites Plans?

    No, Unlimited-Sites plans have been cancelled since September 2019. Our highest available plan currently is the 300-sites OceanWP Pro Bundle Agency plan. But that is because OceanWP already offers

  • How Do I Install An Extension?

    In order to utilize any of our OceanWP Extensions, you’ll need to first install and activate them. The process is just like installing a normal plugin. In your WordPress dashboard, go to Plugins > Add

  • How do I get updates for extensions?

    There are two ways to get updates for your Ocean extensions. Via automatic update notifications in your WordPress admin. For automatic updates, your license keys must be activated. Manually update the

  • Do You Offer Live Chat or Phone Support?

    No, we do not offer live chat, video or phone support. We only offer ticket (email) support. To find out more about what kind of support services we offer and what you can expect from us, please read

  • How Do I Renew An Existing License Key?

    You may renew the license key you have without having to buy a new key. Your first notice that your license is going to expire should come in your email, sent to the address you used when you

  • How Do I Know if My License Is Set to Auto-Renew?

    To determine whether or not auto-renewal is enabled (active subscription) for your license, you need to log into your Ocean account and go to section Renewals & Billing: 1 If your license

  • If I Decide to Change the Demo, Do I Need to Purchase Another License?

    If you decide to change your demo (pre-built website layout) and choose a different one, you don't need to purchase another license. If your license is active (not expired), you can import a new demo

  • Hide Navigation Dots on WooCommerce Quick View

    This is a Developer Level doc. If you're unfamiliar with CSS and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • How to Add a Light or Dark color for the Side Navigation?

    In some sections, you may want to add a Light (white) or Dark (black) navigation, it is very simple to do, you just need to edit your page with your page builder and add the light or dark class in the

  • Sample Child Theme

    If you are planning to make advanced changes to the OceanWP theme (for example, add custom PHP codes the functions.php file or override existing theme or plugin template files), the best way to do

  • Shortcode(s) - OceanWP Settings

    In the Shortcode section of the OceanWP Settings (Shortcodes for the classic OceanWP Settings), you can add different types of shortcodes to display on a specific page, post, product, etc. New

  • Importing OceanWP Demo Sample Data

    You can import the sample data in two different ways, in one click or manually. First, check that all the plugins are activated on your site according to the demo you want to import, for that, check

  • The WooCommerce CSS Does Not Work

    IMPORTANT NOTICE: Since the OceanWP theme version 3.0.0 the Scripts & Styles feature has been deprecated. DO NOT follow the steps from this document if you are running OceanWP theme version 3.0.0 or

  • Before Navigation

    The ocean_before_nav hook appears before the #site-navigation-wrap element. Note: This hook is included in the Ocean Hooks extension. Follow this article to learn how to use this hook..

  • After Navigation

    The ocean_after_nav hook appears after the #site-navigation-wrap element. Note: This hook is included in the Ocean Hooks extension. Follow this article to learn how to use this hook..

  • After Navigation Inner

    The ocean_after_nav_inner hook appears after the #site-navigation element. Note: This hook is included in the Ocean Hooks extension. Follow this article to learn how to use this hook..

  • Before Navigation Inner

    The ocean_before_nav_inner hook appears before the #site-navigation element. Note: This hook is included in the Ocean Hooks extension. Follow this article to learn how to use this hook..

  • How to Add a Side Navigation?

    It is very simple to add a dot navigation on the side, follow these steps: 1 Go on the page where you have activated the full screen effect. 2 Click the Full Screen tab under OceanWP Settings. 3 Click

  • How To Use Waitlist (Waiting List)

    Welcome to your Ocean eComm Treasure Box! The Waitlist feature is available as of Ocean eComm Treasure Box 1.4.0 version. The Waitlist feature adds brand new functionality to your website and serves

  • How to Add Tooltip to the Side Navigation?

    In this article, I use Elementor: 1 Edit your page with Elementor. 2 On each section, click on the section icon to edit them. 3 Click the Advanced tab. 4 Add your section ID in the CSS ID field. The

  • The Breadcrumb doesn't Appear

    If you use Yoast SEO, the default breadcrumb is disabled, you just need to go to the Yoast SEO settings and enable the plugin breadcrumb, this way you will have more control over it.

  • How To Download Your Invoice

    You can download the invoice for your purchase of the OceanWP Pro Bundle, Ocean eCommerce or a single Ocean Pro Extension at any given moment. In order to do that, you need to: 1 Log into your Ocean

  • My WooCommerce Setup Wizard Doesn't Function

    The WooCommerce Setup Wizard (WooCommerce > Settings > Help (upper corner) > Setup Wizard) functions without any issues and/or interruptions in combination with the OceanWP theme and all Ocean

  • I Am Unable to Download My Invoice

    If you are seeing your past purchases within your account but the download option is not accessible to you, that means that your account was migrated to our new user platform (Freemius). Please see

  • The JS on my Site Doesn't Work

    If some elements of your website do not function, such as (but not limited to): mobile menu link, search icon, scroll up button, Then you might be experiencing JavaScript (JS) issues. In order to

  • Why Does the OceanWP Bundle Show Zero Activations in My Account?

    Since the OceanWP Bundle is not actually a plugin itself, it will always show zero (0) activations in your user dashboard and that is perfectly fine.

  • My Sticky Header Doesn't Function When I Use Autoptimize

    If you're using the Autoptimize plugin and your Ocean Sticky Header doesn't function, then you're most likely using aggregate CSS and JS options. You can still use those settings to speed up your

  • Elementor Widgets Don't Function With All Post Types

    Some Elementor widgets (referring to all Elementor widgets all over the world, not just those from the Ocean Elementor Widgets pack) are dependent upon specific post types (example, pages, blog

  • How To Download and Activate Ocean eComm Treasure Box

    Once you purchase your Ocean eCommerce plan, you will receive an email with all the necessary information, including your license key, customer account details, subscription details (if you bought an

  • Can I Transfer My License Key From One Domain to Another?

    You can transfer your license from one domain to another at any given moment. All you need to do is deactivate the licenses from your WordPress account: WP Dashboard, OceanWP > Account (old settings:

  • Why the Scrolling Effect Doesn't Work in my Page Builder Editor?

    The scrolling effect is disabled in the page builder editor because it would be too hard to edit the sections.

  • My Footer Doesn't Stick to the Bottom on Custom Archive Pages

    This is a Developer Level doc. If you're unfamiliar with CSS and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • Online Store Policy

    This Online Store Policy describes what type of Software and Services we offer, as well as how licenses, plans and purchases function. We offer you the option to purchase subscription or lifetime

  • Edit The Portfolio Templates

    All the options to customize the portfolio archives, taxonomy and single item are in the customizer but if you want to add specific things, you'll need to do it manually. All the templates into the

  • Edit The Popup Template

    With this extension you can display a popup when you click on the Add To Cart button of your products. All the options to customize the popup are in the customizer but if you want add specific things,

  • Support Policy

    OceanWP Support Policy Overview This Support Policy describes what kind of support you can expect from us in regards to the OceanWP theme and Ocean extensions. If you have any questions about this

  • Theme Installation Errors

    The OceanWP theme should install without any errors. However, on some occasions people do encounter errors or experience difficulties. Here are the most common errors, as well as the recommendations

  • Comment Date Format

    This is a Developer Level doc. If you're unfamiliar with PHP and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • Add/Remove/Edit The Footer Bar

    If you wish add, remove or edit the footer bar elements, it very easy, follow this steps: 1 Create a templates folder into your child theme. 2 Create a extra folder into templates. 3 Copy and paste th

  • Why Is the PayPal Payment Option Unavailable on Checkout?

    Some countries have strict financial policies when it comes to recurring (annual renewals) payments. Therefore, if you wish to purchase the Ocean Core Extensions Bundle but the PayPal payment method

  • Get Post Date Format

    This is a Developer Level doc. If you're unfamiliar with PHP and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • Add/Remove/Edit The Social Sharing Links

    With this extension you can add social sharing buttons with a beautiful style to your single posts. If you wish add, remove or edit the social sharing links, it very easy, follow this steps: 1 Create

  • Add/Remove/Edit The Social Product Sharing Links

    With this extension you can add social sharing buttons with a beautiful style to your single product page. If you wish add, remove or edit the social sharing links, it very easy, follow this steps: 1

  • Add Custom CSS and JS to Your Website

    You can add your custom CSS codes (snippets) easily via the Customizer. In order to do this, go to Apparance > Customize > Custom CSS/JS and enter your code into the text area. Add Custom JavaScript

  • Edit The Side Panel

    With this extension, you can add a responsive side panel with your preferred widgets inside. To change the settings, go to your dashboard, click Appearance > Customize and go to the Side Panel

  • Hide Single Post Modified Date

    This is a Developer Level doc. If you're unfamiliar with PHP and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • Disable Date on Related Posts

    This is a Developer Level doc. If you're unfamiliar with PHP and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • eComm Treasure Box Dashboard: General

    Welcome to your Ocean eComm Treasure Box dashboard! The General tab provides shortcuts to multiple options and insight into some stats overview. Custom Shop Builder Method In Custom Shop Builder