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48 articles found

  • Can I Track Tickets I Have Submitted from My Account?

    Unfortunately, you will not be able to track the tickets you have submitted to support from your account. This feature is not provided by the helpdesk platform we are using.

  • I Purchased the Bundle but I Am Still Seeing the "Upgrade" Option

    If you purchased the Ocean Core Extensions Bundle but the "Upgrade" option is still displayed within your WordPress websites (for example in the Customizer area), this means that you have not

  • If I Decide to Change the Demo, Do I Need to Purchase Another License?

    If you decide to change your demo (pre-built website layout) and choose a different one, you don't need to purchase another license. If your license is active (not expired), you can import a new demo

  • Can I Upgrade My Licenses?

    Yes you can upgrade your licenses. To upgrade a license, log into your account page on oceanwp.org, locate the purchase record for the extension you wish to upgrade and click on View Licenses. If your

  • How Do I Install An Extension?

    In order to utilize any of our OceanWP Extensions, you’ll need to first install and activate them. The process is just like installing a normal plugin. In your WordPress dashboard, go to Plugins > Add

  • Can I Resell My Ocean Licenses?

    No, you may not resell Ocean licenses. License reselling is strictly forbidden. However, if you are a developer, you may use your license to activate Ocean Pro Extensions on a client's website.

  • Can I Cancel My Subscription (Auto-Renewal)?

    Yes, you can cancel your subscription (auto-renewal) from your account at any given moment. You are not obligated to renew your license if you do not want to. Please note that if you cancel your

  • How do I get updates for extensions?

    There are two ways to get updates for your Ocean extensions. Via automatic update notifications in your WordPress admin. For automatic updates, your license keys must be activated. Manually update the

  • I fill the Form but Nothing Happens

    For this extension, you need to use a PHP 7+ version. Otherwise, your changes will not be saved. To change the PHP version you are currently using, please contact your hosting provider and ask for a

  • I Am Unable to Download My Invoice

    If you are seeing your past purchases within your account but the download option is not accessible to you, that means that your account was migrated to our new user platform (Freemius). Please see

  • I Am Unable to Access My Account

    Learn how Customer Accounts function by checking out our document on Customer Accounts. If, for any reason, you are unable to access your account via the OceanWP website, you can access the customer

  • Can I Use Ocean Extensions on Other Themes?

    No, all Ocean Extensions, both free and premium, function only with the OceanWP theme. Not using the OceanWP theme yet? Download now, it's free!

  • Can I Use My License on a Subdomain?

    Yes, you can use your license key on a subdomain. However, each individual WordPress installation requires a license key. For example, if you have a single site plan, and your license is already

  • How Do I Renew An Existing License Key?

    You may renew the license key you have without having to buy a new key. Your first notice that your license is going to expire should come in your email, sent to the address you used when you

  • I Am Unable to Submit a Support Ticket

    If, for whatever reason, you are unable to submit a support ticket via our support page or through your Customer Account please use: 1 the Chat Button on our website (bottom right corner) or 2 write

  • Can I Use My License on a Multisite?

    Yes, you can use your license on a WordPress Multisite Network. However, each individual WordPress installation requires a license key. For example, if you have a Multisite Network with two

  • How Can I Get Support - Support 101

    If you are a client, you can get support by: 1 Opening a support ticket (section For Customers), 2 Opening a support ticket through your customer account, 3 Opening a pre-purchase ticket, 4 Sending

  • My Sticky Header Doesn't Function When I Use Autoptimize

    If you're using the Autoptimize plugin and your Ocean Sticky Header doesn't function, then you're most likely using aggregate CSS and JS options. You can still use those settings to speed up your

  • Can I Use My License on a Localhost/Test/Staging Website?

    Yes, you can use your Ocean license on a localhost, test or staging environment parallel to your live (production) website, if those sites meet any of the following conditions: TLDs that are

  • How Can I Edit my Portfolio Items with my Page Builder?

    You can edit your portfolio items with any page builder, you just need to enable the Portfolio post type in your page builder settings.

  • How Do I Know if My License Is Set to Auto-Renew?

    To determine whether or not auto-renewal is enabled (active subscription) for your license, you need to log into your Ocean account and go to section Renewals & Billing: 1 If your license

  • I Have Received Only One License Key. Is This a Mistake?

    No, it is not a mistake. We have decided to make things easier for you as much as possible :) Now you only need to use one license key to activate all your Ocean Pro Extensions.

  • I Uploaded My Logo but the Demo Logo Is Still Visible

    If you have uploaded your logo but the demo logo is still displaying, please make sure you have correctly added your: 1 Logo via Appearance > Customize > Header > Logo 2 Retina logo via Appearance >

  • Can I Transfer My License Key From One Domain to Another?

    You can transfer your license from one domain to another at any given moment. All you need to do is deactivate the licenses from your WordPress account: WP Dashboard, OceanWP > Account (old settings:

  • Can I Use Ocean Pro Extensions to Create Websites for Clients?

    Yes, you may use Ocean Pro Extensions to create websites for clients. That is why we have created our Pro Extensions, to help you create outstanding projects with ease :) We have also introduced new

  • Display the Latest Posts in Slider

    You can display your latest posts in slider with a shortcode. First, install and activate the free Ocean Posts Slider plugin, when the plugin is activated, a new post type will appear Posts Slider, fo

  • How to Get a CSS Selector?

    With the Ocean Stick Anything plugin, you can make any element sticky on scroll, but you need to add a CSS selector in the Elements field in your WP Dashboard, OceanWP > Stick Elements (old settings:

  • License Renewal

    Except for the lifetime subscriptions, annual Ocean Extensions and the Core Extensions Bundle are licensed for one year at a time. After that, you may renew your active license. What happens if a

  • How to Replicate the Theme Screenshot?

    Important: This tutorial on how to recreate a theme screenshot manually was written in 2016. There are much better and painless ways for you to recreate a screenshot of your website (using a page

  • How to Add Tooltip to the Side Navigation?

    In this article, I use Elementor: 1 Edit your page with Elementor. 2 On each section, click on the section icon to edit them. 3 Click the Advanced tab. 4 Add your section ID in the CSS ID field. The

  • Refund Policy

    OceanWP Refund Policy We firmly believe in and stand behind our products 100%. We offer you the option to purchase subscription or lifetime Services for updates and customer support for our Software

  • How to Create a Full Screen Page?

    I have tried to make this extension the most user-friendly possible, once the extension is activated, follow these steps: go on the page you want to activate the full screen sections effect, click the

  • Why Is the PayPal Payment Option Unavailable on Checkout?

    Some countries have strict financial policies when it comes to recurring (annual renewals) payments. Therefore, if you wish to purchase the Ocean Core Extensions Bundle but the PayPal payment method

  • How To Add A Button To Header Menu

    You can create a simple button for any link on the principal navigation. All you need to do is add the class name btn to your menu item and it will create a simple button. To change the color of the b

  • Sticky Header for the Custom Header Style

    Since version 1.0.2 of the Ocean Sticky Header extension, a new option specially designed for the Custom Header style has been added. Two options are available for this field: Auto: Automatically stic

  • Alter Contact Info Widget Icons Color in the Footer Area

    This is a Developer Level doc. If you're unfamiliar with CSS and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • Add a Dynamic Date in the Footer Bottom

    Since Ocean Extra plugin 1.1.8 version, you can easily add a dynamic date in the footer copyright area (Customize > Footer Bottom) of your website. What is a dynamic date? A dynamic date is a date

  • Change Single Post Metadata Font, Size and Color

    This is a Developer Level doc. If you're unfamiliar with CSS and/or editing files, codes and templates, as well as with resolving possible conflict, please seek help from a professional. Under our

  • Customer Accounts 101

    When you complete a purchase, a customer account is created for you. Customer Account Password It can take up to one hour to receive a purchase confirmation email that contains all access information

  • Online Store Policy

    This Online Store Policy describes what type of Software and Services we offer, as well as how licenses, plans and purchases function. We offer you the option to purchase subscription or lifetime

  • How To Enable Color Swatches for WooCommerce Variable Product Attributes

    First, download  WooCommerce Variation Swatches plugin, you can also install it via your site backend as well. Head to your site dashboard and navigate to Plugins >> Add New. Search for WooCommerce Va

  • OceanWP Theme Changelog

    # OceanWP Changelog ### 2024.03.27 - 3.5.5 Fixed: Potential vulnerability patched: Report by Wordfence from March 18th 2024. And a special thanks to the Wordfence team for double-checking everything.

  • Terms And Conditions

    Licensing Annual licenses are valid for one year starting from the day of the purchase. A valid and active license key is required in order to get updates and support for purchased extensions. If

  • How To Use Special Deal Notices Option

    Welcome to your Ocean eComm Treasure Box! The Special Deal Notices feature is available as of Ocean eComm Treasure Box 1.1.0 version. Currently, the Special Deal Notices option only supports custom

  • How to Get Instagram Access Token

    Step 1 - Register Application on Facebook for Developers Before getting your Access Token you need to "create an app" on Facebook for Developers. 1.1 Log into Facebook 1.2 Go to Facebook Developers

  • Get Instagram Access Token

    With the Instagram Feed widget (a part of the Ocean Elementor Widgets premium extension), you need to generate an access token in order to display your photos. It is assumed you already have a

  • How To Use Coupon Manager

    Welcome to your Ocean eComm Treasure Box! The Coupon Manager feature is available as of Ocean eComm Treasure Box 1.2.0 version. The Coupon Manager feature serves to manage your store coupons,

  • How To Use Product Badges Manager

    Welcome to your Ocean eComm Treasure Box! The Product Badges Manager is a new feature, available as of Ocean eComm Treasure Box 1.2.0. And, as of Ocean eComm Treasure Box 1.4.0, besides textual